- OperatorUno Digital Media B.V.
- Established2021
- Total Games5,000+
- SupportLive chat & email 24/7
Information we may collect
Nine Casino may collect information that is needed to provide and manage online gaming services. The information collected depends on how you use the website, the features you access and the information required to meet security, verification and legal requirements. We aim to collect information that is relevant for these purposes and to handle it responsibly.
Account and identification details
When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account preferences and other information you provide. We may also collect information needed to confirm your identity, age and eligibility to use the services. This can include verification documents or information contained in those documents.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment information may be processed through payment providers or other service partners. Depending on the payment method, we may receive transaction details or payment status information rather than complete payment credentials. Transaction records may be retained to support account administration, security, reporting and legal obligations.
Technical, device and usage data
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, login activity and information about how you interact with the site. We may also record information about errors, performance and security events. This data helps us operate the website, understand general usage and identify unusual or potentially harmful activity.
Communications and support information
If you contact support, we may keep the information you provide, including your account details, the content of your enquiry and any documents or correspondence needed to resolve the matter. We may use this information to answer questions, investigate issues, provide assistance and maintain an accurate record of support activity.
How and why information is used
Personal information may be used for the purposes described below. The information used will depend on the circumstances and the service or interaction involved.
- To create, maintain and administer your Nine Casino account.
- To provide gaming, payment, customer support and other requested services.
- To verify your identity, age and account information where required.
- To conduct security, anti-fraud, anti-money-laundering and responsible gaming checks.
- To process deposits, withdrawals and other account transactions.
- To communicate with you about your account, requests, service updates and important operational matters.
- To investigate complaints, disputes, suspicious activity, technical problems or breaches of our terms.
- To improve website functionality, performance, usability and security.
- To send marketing communications where permitted and where you have provided or otherwise have a valid basis for consent or permission.
- To meet applicable legal, regulatory, record-keeping and reporting obligations.
Some communications are necessary to operate your account and are not marketing messages. For example, we may need to contact you about verification, account security, transactions, changes to services or important account notices. You may be able to opt out of promotional communications while continuing to receive essential service messages.
Sharing information
Information may be shared where reasonably necessary to provide services, complete transactions, verify accounts, prevent fraud, maintain security or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support services, professional advisers, or competent authorities where required or permitted. Service providers are expected to handle information in accordance with their responsibilities and applicable privacy requirements.
We do not use personal information for unrelated purposes without an appropriate reason. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise dealt with in accordance with applicable requirements.
Security, storage and retention
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and procedures for handling security incidents. No online service can guarantee absolute security, so players should use a strong password, keep login details confidential and contact support if they suspect unauthorised activity.
Information may be stored electronically and may be handled by service providers operating in Australia or other locations, subject to applicable privacy and security requirements. Access to personal information should be limited to people and providers who need it for an authorised business, service, security or legal purpose.
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account and support administration, for security and dispute management, or to meet legal and regulatory obligations. Some records must be kept for a period required by law even after an account is closed. When retention is no longer required, information may be securely destroyed, deleted or anonymised.
Closing an account does not necessarily result in the immediate removal of every record connected with it. Records relating to transactions, identity verification, security checks, communications or other obligations may need to remain available for the required period.
Your privacy rights and how to contact us
Depending on applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how information is collected, used or shared.
Making a data request
To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@nine-casino.wtf. Please describe your request clearly and provide enough information for us to identify your account and understand what you need. We may ask for reasonable information to verify your identity before responding, helping to protect your account and personal information from unauthorised requests.
A request for deletion may not always be able to be completed immediately or in full. Information may need to be retained where required for legal, security, fraud prevention, transaction, dispute or record-keeping purposes. Similarly, restricting marketing does not remove essential account or service communications. Where a request cannot be fully actioned, we will explain the relevant limitation in general terms.
You may also be able to control promotional messages by using an unsubscribe option included in the relevant communication. Changes to marketing preferences may take a reasonable time to apply across all systems. If you continue receiving promotional messages after making a request, contact support@nine-casino.wtf so the matter can be reviewed.
Updates to this policy
This Privacy Policy may be updated when our services, technology, information practices or legal obligations change. The latest version published on the website will apply from the date shown or from the time it is made available. We encourage players to review this page occasionally so they remain informed about how personal information is handled. If a change is important, we may provide an additional notice through the website or by an available account communication channel.
By using the Nine Casino website or services, you acknowledge that you have had an opportunity to read this Privacy Policy. If you have questions about privacy, data handling or your rights, contact support@nine-casino.wtf.
