Nine Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Nine Casino in relation to your use of the website, your account and the services made available through the website. They apply to all visitors, registered players and users of any associated features. If you do not agree with these terms, you should not use the website or open an account.

Nine Casino may update, amend or replace these terms from time to time. Changes may be made to reflect legal requirements, changes to the services, improvements to website security or operational requirements. The updated version will apply from the date it is published, unless another effective date is stated. You should review this page regularly. If you continue to use the website after changes are published, that use may be treated as acceptance of the revised terms.

Additional terms may apply to specific games, payment methods, promotions, tournaments or other features. Those terms will be displayed or made available before you use the relevant feature. If an additional term conflicts with these general terms, the specific term will apply to the relevant feature to the extent of the conflict.

Your eligibility

• You must meet the minimum legal age and all other legal requirements that apply in your location.
• You must use the website only where online gambling is lawful for you to do so.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must not create or use an account on behalf of another person.
• You must not allow another person to access or use your account.
• You must comply with applicable laws, these terms and any instructions shown on the website.

Nine Casino may refuse an application, restrict access or suspend an account where eligibility cannot be confirmed, information appears inaccurate, a legal or regulatory concern arises, or the use of the website is inconsistent with these terms.

2. Accounts, verification and security

You may generally have only one personal account unless Nine Casino expressly permits otherwise. Duplicate, linked or misleading accounts may be restricted or closed. If you believe that you have created more than one account by mistake, contact the relevant support channel made available on the website before taking further action.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it with anyone, and log out when using a shared or public device. You must notify Nine Casino promptly if you suspect that your account has been accessed without permission, your password has been exposed or account information is incorrect.

To protect players, prevent fraud and meet applicable legal obligations, Nine Casino may request identity, age, address, payment or other verification information. You must provide documents or information that are genuine, readable, current and relevant to the request. An account, transaction or withdrawal may remain restricted until verification is completed.

You must not use the website for unlawful activity, fraud, money laundering, collusion, cheating, abuse of technical weaknesses or any other improper purpose. You must not interfere with the website, introduce malicious software, use automated tools without permission, attempt to gain unauthorised access or exploit errors. Suspected misuse may be investigated and may result in access restrictions, account closure or other action permitted by law.

Account closure and suspension

You may ask to close your account at any time by using the account tools or support options made available on the website. Account closure does not remove responsibilities that arose before closure, including obligations relating to transactions, verification, disputed activity or breaches of these terms.

Nine Casino may suspend, limit or close an account where this is necessary for security, responsible gambling, verification, legal compliance, suspected fraud, a breach of these terms or the protection of players and the website. Where appropriate, information about the reason and any available next steps may be provided, subject to legal and security restrictions.

3. Deposits, play and withdrawals

You may use only payment methods that are available through the website and that belong to you or that you are authorised to use. Payment details must be accurate. Nine Casino may decline, delay or reverse a transaction where a payment method cannot be verified, a payment is rejected, a security concern exists or further checks are required.

You should deposit only money that you can afford to lose. Deposits are intended for entertainment and play on the website and must not be used for unlawful purposes. Before depositing, check the applicable transaction information, including any displayed minimums, maximums, processing conditions or charges. Banks, payment providers or other third parties may apply their own fees or requirements.

Once a wager, game entry or other play action has been confirmed, it may not be cancelled or changed except where the website rules, a technical error or applicable law requires a different outcome. Game results and account records may be reviewed to resolve errors, suspected misuse or disputes. Where a clear technical or system error affects a transaction or result, Nine Casino may correct the error in a fair and lawful manner.

Withdrawal requests may be subject to account verification, payment checks, play requirements connected with a promotion, transaction limits and other conditions displayed on the website. Funds may be returned using an appropriate verified payment method. Processing times can depend on verification, the selected method, financial institutions and factors outside Nine Casino's control.

You are responsible for checking your account balance and transaction history. If you identify an error, duplicate transaction or unfamiliar activity, notify Nine Casino as soon as possible through the available support channel. Records maintained by the website may be used when reviewing account activity, subject to applicable law.

Promotions and bonuses

Promotions, bonuses and promotional games are subject to separate terms. Those terms may set out eligibility, participation steps, expiry dates, wagering or playthrough requirements, contribution rules, maximum values, withdrawal conditions and restrictions on combining offers. You should read the full promotional terms before opting in or using a promotional benefit.

A promotion may be withdrawn, amended or cancelled where allowed by its terms or where misuse, an error or a security concern is identified. Nine Casino may remove a promotional benefit or related winnings if the applicable promotional requirements are not met or if the offer has been obtained through prohibited conduct.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, take regular breaks and never gamble with money needed for living expenses. Do not play when upset, under the influence of alcohol or drugs, or when gambling is affecting your relationships, work or wellbeing.

Nine Casino may make responsible gambling tools and information available, such as deposit controls, time reminders, activity information, cooling-off options or account exclusion. Availability and operation may vary by product or location. If you are concerned about your gambling, use the available tools and seek support from an appropriate professional or recognised gambling-help service in Australia.

Information about how Nine Casino collects, uses, stores and discloses personal information is explained in the Privacy Policy. By using the website, you acknowledge that information may be processed for account administration, identity and age checks, payments, security, fraud prevention, customer support, responsible gambling and legal compliance, subject to applicable privacy law.

Website content and availability

The website and its content are provided for general use and may be changed, interrupted or withdrawn without notice where permitted by law. Nine Casino does not guarantee that the website, games, information or services will always be available, uninterrupted, error-free or compatible with every device. You are responsible for having a suitable device, internet connection and software.

Links to third-party websites or services may be provided for convenience. Nine Casino is not responsible for third-party content, security, availability, terms or privacy practices. You should review the terms that apply to any third-party service before using it.

Complaints and governing requirements

If you have a question, complaint or dispute, use the support method made available on the website and provide enough information for the matter to be reviewed. This may include your account details, relevant transaction information, dates and a clear description of the issue. Do not send payment passwords or other sensitive credentials through an unsecured channel.

Nothing in these terms excludes, restricts or changes any right, guarantee, remedy or responsibility that cannot lawfully be excluded or changed under applicable Australian consumer or other laws. To the extent permitted by law, Nine Casino is not responsible for losses caused by events outside its reasonable control, your failure to comply with these terms, problems with your device or connection, or the actions of third-party providers.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any applicable additional terms and policies displayed on the website, represent the rules governing your use of Nine Casino.