Responsible Gaming

Gamble for entertainment

Gambling can be enjoyable when it is kept within reasonable limits. However, every wager carries a risk of loss, and no game or betting activity is guaranteed to produce a profit. Outcomes are determined by chance or other factors outside your control. Previous results do not predict future results, and a win does not mean that another win is more likely.

Do not view gambling as a source of income, a financial investment or a way to recover money that has already been lost. Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or other substances, or trying to escape personal concerns. These situations can make it harder to make balanced decisions.

• Only gamble with money set aside for entertainment after essential expenses have been paid.
• Decide how much time and money you can spend before you start.
• Keep gambling separate from household bills, savings, rent, loan repayments and other financial commitments.
• Treat losses as the cost of entertainment rather than an amount that must be recovered.
• Never borrow money, use credit intended for essential expenses or sell personal items to gamble.
• Take regular breaks and stop when your planned time or spending limit has been reached.

If gambling stops feeling like a choice or begins to affect your wellbeing, relationships or finances, stop playing and consider seeking support. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Planning ahead can help you keep gambling within boundaries. Where available, use the account controls and safer gambling features provided on the site. These may allow you to set spending, deposit, loss or session limits, take a break, or request that your account is closed or restricted. Available features can vary, so review the information shown in your account and contact support if you need help understanding an option.

Set a budget before playing

Choose an amount that you can afford to lose during a defined period. Once this amount has been used, do not add more funds simply because you want to continue. A gambling budget should be separate from money needed for food, housing, utilities, education, healthcare, transport and other necessities.

Set a time limit

Decide when you will start and finish. Use reminders or alarms if they are helpful. Avoid extended sessions and take breaks away from the screen. Gambling for longer than planned can make it easier to lose track of spending and may affect sleep, work or other responsibilities.

Use breaks or account restrictions

A temporary break may be useful when you feel distracted, frustrated or concerned about your gambling. If you want a longer-term safeguard, consider requesting account closure or a restriction on access. A restriction should be taken seriously and not worked around by opening another account or using another person’s account.

1. Choose a limit before your first wager or deposit.
2. Make sure the limit reflects your personal financial situation.
3. Do not increase a limit during a session because of a loss or a desire to continue.
4. Review your gambling activity regularly and look for changes in frequency, duration or spending.
5. Keep your login details private and do not allow another person to gamble through your account.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. The important question is whether gambling is becoming difficult to control or causing harm. Some people may gamble frequently, while others may experience difficulties after occasional but high-value gambling.

Consider taking a break and seeking advice if any of the following statements describe your experience:

• You spend more money or time gambling than you intended.
• You regularly think about gambling, plan your day around it or feel restless when you cannot play.
• You increase the amount you wager to achieve the same excitement.
• You chase losses by continuing to gamble or increasing your stakes.
• You hide, minimise or provide inaccurate information about your gambling.
• You borrow money, miss payments or use money intended for essential expenses.
• Gambling affects your work, study, sleep, health or personal responsibilities.
• Gambling causes arguments, secrecy or distance in your relationships.
• You feel anxious, guilty, ashamed, low or irritable because of gambling.
• You have tried to stop or reduce gambling but have not been able to do so.

You do not need to wait for a crisis before asking for help. Speaking with someone you trust, a qualified counsellor or an independent gambling support service can provide practical guidance. Support can include discussing triggers, managing urges, planning a break, addressing financial concerns and rebuilding healthy routines.

If gambling is causing immediate distress or you feel unsafe, seek urgent help from local emergency services or a crisis support service in your area. If you are worried about someone else, approach the conversation calmly, avoid judgement and encourage them to access professional support.

Support, age and personal responsibility

Gambling is intended for adults who are legally permitted to gamble in their location. Minors must not use gambling services. Parents, guardians and account holders should take reasonable steps to prevent children from accessing gambling accounts, devices or payment methods.

• Keep your account password and verification information secure.
• Log out after using a shared device.
• Use device, browser or network controls where appropriate to restrict access.
• Do not leave gambling websites open where children can access them.
• Never allow another person to use your account or gamble on your behalf.
• Contact support if you believe your account has been used by someone else.

Nine Casino may provide information, account controls and safer gambling options to help players make informed decisions. These tools are designed to support personal control, but they cannot remove all risk or guarantee that gambling will remain within a chosen budget. You are responsible for using the available controls honestly and for stopping play when gambling is no longer enjoyable or manageable.

If you need help with a responsible gaming feature, account restriction or account closure, contact the available customer support channel through the website. If you are seeking counselling, financial assistance or crisis support, use an independent Australian service or qualified professional appropriate to your circumstances. Independent support can offer confidential advice without requiring you to continue using the site.

A simple checklist before you play

1. Can I afford to lose the amount I plan to spend?
2. Have I paid or set aside money for my essential commitments?
3. Have I chosen a clear time limit and spending limit?
4. Am I gambling because I want entertainment, rather than to solve a problem or recover a loss?
5. Am I in a calm and suitable state to make decisions?
6. Do I know how to take a break, set a restriction or close my account if needed?

If the answer to any of these questions is no, consider postponing gambling and taking a break. Responsible gambling means making informed choices, accepting that losses are possible and knowing when to stop.